Notifications & alerts
Multi-channel critical-result and follow-up delivery across WhatsApp, SMS, email, push and voice call, with short voice-call escalation when an alert goes unacknowledged. Built to reach clinicians reliably in low-bandwidth settings, where WhatsApp and SMS land most dependably.
Sent · 24h
342
2 failed → escalated
Delivery rate
94%
median 6s to deliver
Read rate
71%
recipient opened alert
WhatsApp share
48%
of channel mix
Notification rules
Trigger, audience and channel ladder · critical rules lead with WhatsApp/SMS plus voice escalation
Critical AI flag
EnabledOn-call radiologist
WhatsApp SMS Voice call
escalate after 5m
STAT result
EnabledOrdering physician
WhatsApp SMS Voice call
escalate after 8m
Critical finding confirmed
EnabledOrdering physician
WhatsApp SMS Email
escalate after 10m
Overdue follow-up
EnabledOrdering physician
SMS Email
escalate after 1d
Follow-up recall due
EnabledReferring clinic
SMS Email
escalate after 2d
Report finalized
EnabledOrdering physician
Push Email
no escalation
Patient appointment reminder
EnabledPatient
WhatsApp SMS
no escalation
Patient result ready
DisabledPatient
WhatsApp SMS
no escalation
Recent deliveries
Per-channel send log · failed sends escalate to the next channel
| Trigger | Channel | To | Subject | Status | Sent | Escalated |
|---|---|---|---|---|---|---|
| Critical AI flag | Dr. Bello (on-call) | Critical: suspected intracranial hemorrhage — CT head | READ | 3m ago | — | |
| Critical AI flag | SMS | Dr. Bello (on-call) | Critical AI flag — review study now | DELIVERED | 3m ago | — |
| STAT result | Dr. Okafor (ED) | STAT: chest X-ray tension pneumothorax | READ | 9m ago | — | |
| STAT result | SMS | Dr. Okafor (ED) | STAT result ready — action required | DELIVERED | 9m ago | — |
| Critical finding confirmed | Dr. Mensah (ordering) | Confirmed: large pulmonary embolism | READ | 22m ago | — | |
| Critical finding confirmed | Dr. Mensah (ordering) | Confirmed critical finding — signed report attached | DELIVERED | 22m ago | — | |
| Critical AI flag | SMS | Dr. Adeyemi (on-call) | Critical AI flag — free fluid on FAST | FAILED | 14m ago | Escalated |
| Critical AI flag | Voice call | Dr. Adeyemi (on-call) | Escalation call — unacknowledged critical flag | DELIVERED | 12m ago | Escalated |
| STAT result | Dr. Nakamura (ICU) | STAT: malpositioned central line | DELIVERED | 31m ago | — | |
| Overdue follow-up | SMS | Dr. Santos (clinic) | Overdue: 3-month nodule follow-up not scheduled | DELIVERED | 180m ago | — |
| Overdue follow-up | Dr. Santos (clinic) | Overdue follow-up summary — 4 patients | READ | 178m ago | — | |
| Follow-up recall due | Referring clinic (RC-07) | Recall due — imaging surveillance list | FAILED | 240m ago | Escalated | |
| Report finalized | Push | Dr. Ibrahim (ordering) | Report finalized — MRI lumbar spine | DELIVERED | 47m ago | — |
| Report finalized | Dr. Ibrahim (ordering) | Signed report available | SENT | 47m ago | — | |
| Patient appointment reminder | Patient PT-0241 | Reminder: imaging appointment tomorrow | READ | 300m ago | — | |
| Patient appointment reminder | SMS | Patient PT-0388 | Reminder: fasting required before scan | QUEUED | 1m ago | — |
Recipients are de-identified labels. Delivery status, escalation and channel mix are recorded to the audit trail. Demo data — no patient information (PHI).